Policies & Legal Information
Clear, Transparent Information About How We Operate
At The Compliance Classroom, we understand that education settings need confidence in the organisations they work with.
This page brings together our key policies, privacy information and legal documents in one place, making it easier for leaders, business managers, data protection leads and training administrators to review how The Compliance Classroom operates and how information is handled.
Legal, Privacy & Data Protection
Privacy & Data Protection
We take the privacy and security of our customers, training administrators and learners seriously. Our privacy documents explain what personal information we collect, why we need it, how it is used and the rights individuals have in relation to their information.
Privacy Notice
Information about how The Compliance Classroom collects and processes personal information across our website and services.
Cookie Policy
Our Cookie Policy explains how cookies and similar technologies are used on The Compliance Classroom website and how visitors can manage their preferences.
Data Processing Agreement
Schools, academies and trusts need to understand how suppliers handle personal information provided to them.
When an organisation uses The Compliance Classroom to provide training to its staff, there may be circumstances where The Compliance Classroom processes personal data on behalf of that organisation in order to provide learner accounts, deliver training and maintain appropriate training records.
Our Data Processing information explains the respective responsibilities of The Compliance Classroom and the organisations using our service and provides information to support schools with their own data protection and supplier due-diligence processes.
Data Retention Policy
We do not keep personal information for longer than it is reasonably required.
Different types of information may need to be retained for different periods depending on why it was collected, our contractual obligations, legal and accounting requirements, and the need for schools or learners to access appropriate training records.
Our Data Retention information explains the approach we take to retaining learner, administrator, customer, order and website information, as well as what happens when information is no longer required.
Sub-Processor List
The third-party services that support our platform
Our Sub-processor List identifies the key third-party service providers we use to deliver, secure and support The Compliance Classroom, including information about their purpose and relevant data processing arrangements.
School Administrator Privacy Notice
This notice explains how The Compliance Classroom uses personal information relating to authorised school and organisational administrators and the responsibilities administrators have when adding learners, managing accounts and accessing training records.
It should be read alongside our Privacy Notice, Data Processing Agreement and Data Retention Policy.
Learner Privacy Notice
The Compliance Classroom is committed to protecting your personal information and using only the information necessary to provide and administer your training.
If you are accessing The Compliance Classroom through your employer, school, trust or another organisation, your organisation will normally have provided the information needed to create your learner account and assign your training.
Data Protection Complaints Procedure
This procedure explains how individuals can raise concerns about the way The Compliance Classroom handles their personal information, how we investigate data protection complaints and the steps we may take to resolve them.
Personal Data Breach Procedure
This procedure explains how The Compliance Classroom identifies, reports, investigates and responds to suspected or confirmed personal data breaches, including our responsibilities when processing information on behalf of schools and organisations.
Purchasing & Licence Terms
School & Organisation Licence Agreement
Clear terms for organisational training licences
Our School & Organisation Licence Agreement sets out the terms that apply when a school or organisation purchases multi-user access to The Compliance Classroom, including licence periods, learner allocations, administrator responsibilities, payments and use of our training platform.
Refund & Cancellation Policy
Clear terms for organisational training licences
This policy explains how cancellations, refunds and payment issues are handled for The Compliance Classroom licences, including unused learner places, technical problems and exceptional circumstances.
Terms & Conditions
Our Terms & Conditions explain the terms that apply when purchasing and using The Compliance Classroom training services, including access to our online training suite.
Quality Assurance & Course Standards
Course Content Review Policy
Find out how we review and update our online training to help ensure course content remains accurate, relevant and appropriate for education settings.
Malpractice Policy
Our approach to protecting the integrity of online training, assessments, learner records and certificates, including how suspected malpractice is considered.
Responsible Marketing Policy
The Compliance Classroom is committed to marketing our training clearly, accurately and responsibly. Our Responsible Marketing Policy explains how we approach course and licence information, pricing, accreditation claims, testimonials, digital marketing and promotional communications so that learners and organisations can make informed decisions.
Equality, Diversity & Inclusion
Our approach to fair and inclusive online learning, accessibility, reasonable adjustments and ensuring learners are treated with dignity and respect.
Learner Welfare & Support
Safeguarding Learners Policy
The Compliance Classroom is committed to providing a safe, professional and respectful online learning environment. Our Safeguarding Learners Policy explains how we identify, respond to and record safeguarding concerns that may arise in connection with our training, including our approach to online safeguarding, confidentiality and information sharing.
Accessibility Statement
Our Accessibility Statement explains how we aim to make The Compliance Classroom accessible and straightforward to use, the accessibility features we consider when developing our training, and how to contact us if you experience a barrier or require support.
Customer Support & Service Standards
Customer Complaints Procedure
This procedure explains how customers and learners can raise a concern about The Compliance Classroom, how we investigate and respond to complaints, and what to do if you are dissatisfied with our response.